Contact us

Contact Us

Dolphin Bingo is committed to providing a seamless customer experience through multiple support channels.

Customer Support Availability

We offer various ways for you to get in touch with our dedicated support team:

• Phone: For immediate assistance, please call us during venue hours.
• In-Person: Visit us at the front desk anytime we're open. Our staff will be happy to assist you.

Email Support

For issues that require a more detailed response or are best addressed via email:

• Email support is available.

Response Times and Availability Hours

Please note our support hours, as follows:Monday to Friday - 10 AM – 11 PM ESTSaturday - 9 AM – 11 PM ESTSunday - 10 AM – 10 PM EST

We strive to respond within 24 business hours. However, please allow some extra time for more complex inquiries.

Help Centre and FAQ

For immediate answers to common questions:

• Visit our Help Centre on the Dolphin Bingo website.
• Browse through frequently asked questions (FAQs) related to your query.

Verification or Account-Help Support

Need assistance with verifying your account or resolving a specific issue? Reach out to us via email, and we'll be happy to guide you through the process.

Responsible Gambling Assistance

Concerned about problem gambling or looking for resources on responsible gaming practices?

• Visit our Responsible Gaming section in our Help Centre.
• Contact Ontario Problem Gambling Helpline available 24/7 for immediate assistance.

Technical Support and Escalation

For technical issues related to game performance, device compatibility, or similar concerns:

• Email our support team.
• Our team will work with you to troubleshoot the issue and provide solutions as promptly as possible. If your issue requires escalation, we'll connect you directly with our dedicated Technical Support Team.

Communication Response Expectations

Please note that due to high volume during peak gaming periods, response times may vary slightly beyond 24 business hours for some inquiries.

Multilingual Support

We offer French-language support upon request at the front desk and cashier. Our team is happy to assist in both English and French.

General Information About Contact Methods

For your convenience:

• We're available by phone during our operating hours.
• Email response times may vary slightly due to volume, but we ensure every issue receives timely attention.
• For urgent matters that require immediate assistance outside of business hours or phone support availability, please visit the front desk in person. Our team will be there to help.

Ticket Handling and Escalation

To keep your interactions with us organized and for efficiency:

• Please use our designated email address for all communication.
• For issues that require technical escalation or a review of a previous response, please feel free to follow up via the same method.

Dolphin Bingo's primary focus is on providing excellent customer care through multiple support channels. If you prefer communicating in person or have any specific questions about our policies, we're here to assist. We encourage users to select the most suitable method for their particular issue to ensure timely resolution and satisfaction.